GUIDANCE ON VISITING OUR CARE HOMES DURING COVID-19

We shall be providing regular updates and guidance about visits to all our care homes on this page during the outbreak of COVID-19. We appreciate your patience and understanding during this difficult time.

Latest Guidance on COVID 19 for Meallmore  Residents, Colleagues and Visitors

27 March 2020: 

Meallmore: We’re Stronger Together

Our Managing Director, Gerry Hennessey, thanks everyone who is involved with our care homes for their patience, understanding and hard work to protect our residents during Coronavirus.

First of all, I would just like to say a huge thank you to everyone for helping us to do our job in caring for each and every resident in our care homes at this difficult time.

As we all adjust to the new measures in place to protect people from COVID-19, we are very aware of the impact it has had on our residents, families and staff. Coronavirus is affecting everyone in some way, no one will be left untouched.

The health and well-being of our residents is our top priority. Maintaining contact with family and friends is extremely important so we have been facilitating lots of phone and video calls as much as possible across all our care homes. We thank all family and friends of our residents for their patience, understanding and support because we understand just how difficult it is to be apart from their loved ones, particularly during such a stressful time.

Above all I am exceptionally proud of our staff at Meallmore. Along with all the other key workers across the UK and other countries, our carers, nurses, chefs, admin, office and maintenance staff have shown solidarity in continuing our essential care services during this crisis. We can’t thank them enough for the amazing contribution they are all making to look after the people who are most vulnerable at this time.

Over the last week we have been heartened by lots of acts of kindness and words of support and gratitude for our teams. These gestures really do mean a lot to us and are very much appreciated, particularly for our staff who often need to self-isolate from members of their own family at home when they return from work.

It is times like these that our communities come together and show their support. Our homes have received generous donations of iPads, food and takeaways which have given our teams a positive boost to know that other people are thinking of them.

As we plan for the coming weeks our care home teams are asking people to keep up their community spirit by sharing pictures, drawings and photos of their favourite memories or family occasions to help spread some happiness. We will be sharing the best of these with all of you on our Facebook account.

So while we may have to be apart in person, I know that we will all unite to come through this and that we are stronger together.

20 March 2020:

Since our decision to restrict visitation on the 12th March 2020, UK government, Scottish Government and the Scottish Care Inspectorate have all supported this course of action to protect our most vulnerable.

We are confident that the decision to restrict visitation was correct and we will continue to have this measure in place until risk levels have reduced to an acceptable level. We continue to deliberate daily with regards to the imposed measures where we consider guidance from Governing bodies.

We appreciate your patience and understanding on this matter. We have asked our Homes keep you informed of your loved one’s wellbeing and where essential visitation is required/requested that this is considered carefully and facilitated where possible in line with risk management measures.

We would like to thank you for your cooperation, support and understanding during this period of grave uncertainty. We also want to highlight the amazing commitment of our management and staff across all of our homes and support teams; this is a trying and uncertain time for all of us and we are working together to provide the best care and support possible for your residents and each other during very challenging circumstances.

12 March 2020:

As a preventative measure to protect the health of all our residents and staff we are advising people not to visit our care homes unless it is essential, until further notice.

We have contacted all relatives and friends of our residents to advise them of our guidance and to inform them of how they can continue to keep in touch with loved ones during this difficult time.

In addition to family and friends, other non-essential visits suspended include hairdressers, entertainers, volunteers, and external trainers. We will ensure that essential services such as medical visits still take place as required.

We are carefully monitoring and reviewing the situation in our homes and can confirm that we currently do not have any suspected or confirmed cases of COVID-19 coronavirus.  We are following Health Protection Scotland/NHS Scotland latest guidance for residential settings with a clear focus on the wellbeing of our vulnerable residents and staff. This is being kept under constant review.

As we all appreciate, the spread of COVID-19 continues to escalate therefore we must take all the measures available to us to protect the vulnerable and elderly  people that we care for and minimise any potential risk.  This is in line with wider care sector guidance.

This decision has not been taken lightly as we understand how important and valuable regular visits from family and friends are for everyone. We are aware that this will be an upsetting and distressing time for families, but we hope that you understand the precautionary measures that we must take as we genuinely do have everyone’s best interests at heart. We will make our best endeavors to facilitate communication with your loved one over phone, text or video call during normal care home visiting hours during this time. Our staff are here to help to maintain communication as much as possible. If you are experiencing any problems making contact then please contact your care home manager.

In the case of an emergency, or other urgent situations, we will seek to facilitate visits which will be considered on an individual basis. We ask that family and friends discuss this with the care home manager as early as possible. Only visitors who have been screened to ensure they are not displaying symptoms will be allowed to enter our homes.

Our staff have an even more important role to play during this outbreak, and we are supporting them to follow the latest guidance and care procedures. We are working closely with our teams to monitor their own health and well-being, and we have systems in place to communicate and obtain feedback from them regularly. We will continue to review our processes to support them to deliver essential care, particularly should any of them be affected. We want to take this opportunity to thank them all for their amazing hard work, dedication and resilience.

To find the contact details of your care home please visit

www.meallmore.co.uk/our-care-homes

Relevant links:

We are closely following and complying with information from Health Protection Scotland and Scottish Government to ensure we keep our residents safe, and that our amazing management and staff continue to deliver great care to all.

You can access relevant links to guidance below:

www.nhs.uk/conditions/coronavirus-covid-19

www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

https://www.gov.scot/coronavirus-covid-19/