In March/April 2023 we ran our Customer Satisfaction Survey “How are We Doing?”
This was shared with residents, relatives, friends and visiting professionals to gain insight on their opinion of our Homes so it may assist us in our strategic direction.
We extended the survey into April this year to promote as wide an uptake as possible to help us in our continuous improvement path.
710 responses were received.
A huge thank you to all who participated, your feedback is vital to ensure we continue to learn and grow, to get continued excellent outcomes for our residents.
The results have been collated and we have produced an overview report which you can see by following the link below.